Hold My Luggage

Business Overview

Our Client

Hold My Luggage, Inc., provides a unique luggage concierge service to hundreds of thousands of visitors who flock to Orlando, Florida. Our client’s business entails picking up, storing and returning luggage from one point to another. Our client faced logistical challenges in regard to managing large orders and creating a technology platform to assist with the general operations of a luggage storage business.

Solutions

One of our main objectives at Novel IT Solutions is to listen attentively to what the customer really needs and to deliver an exceptional product to the customer. We focus on what the customer’s goals are and give them the necessary technology tools to accomplish those goals and objectives. With HML, we came up with a plan to first build a back office. Back Office features:

  • CRM Customer Database
  • Automated Ordering System
  • Receive Customer Quotes from Website
  • Driver Network
  • Driver Mobile App Integrated into Back Office
  • Customer Mobile App Integrated into Back Office

Second, we built a complete end to end solution to manage the virtual warehouse for store luggage. Warehouse Features:

  • Virtual Warehouse
  • Barcode Reader to Scan Luggage into Physical Warehouse
  • Ticketing System Which Instantly Assigns Each Bag to a Shelf When the Order is Generated

Technology Stack

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